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FAQ

Howdy'

  • Do you offer bulk discounts?
    Yes! We provide discounts for bulk orders on items like t-shirts, banners, and more. Contact us for a quote based on your specific needs.
  • How much does shipping cost? What service do you use?
    Shipping costs depend on the weight and location of the delivery. We use USPS, UPS, and FedEx. Local delivery (for an additional fee) and free local pick-up are available upon request.
  • Can I make changes to an existing order?
    Since all orders are custom-made, your approval is required before final production. After approval, changes cannot be made. However, feel free to ask our sales team for assistance if needed.
  • What is your turnaround time?
    - Paper products and signage: 3-5 business days. - Custom sublimation orders: 10-14 business days from artwork approval. - Promotional Items orders: *7-14 business days from artwork approval (*depending on volume) Rush orders are available upon request. Please coordinate with our sales team to set expectations.
  • What color options do you offer?
    We can match any Pantone color you select.
  • What sports do you create apparel for?
    We create apparel for almost any sport or team. We've worked with traditional sports like baseball, basketball, and football, as well as unique sports teams. We've made custom apparel for Osceola Anglers, softball/baseball teams, and even ice skating teams!
  • What is your turnaround time for orders?
    - Paper products and signage: 3-5 business days. - Custom sublimation orders: 10-14 business days from artwork approval. - Promotional Items orders: *7-14 business days from artwork approval (*depending on volume) Rush orders are available upon request. Please coordinate with our sales team to set expectations.
  • How do I order apparel for my team or business?
    To order apparel, email our sales department at orders@ontopprintingandsigns.com. Our team will guide you through the custom order process to ensure you get the best gear possible!
  • What services do you offer?
    We specialize in custom signs, t-shirts, embroidery, vehicle wraps, and more. We also provide installation services and handle both small and large orders.
  • Can I pick up my order in person?
    Yes, please coordinate with your sales representative to arrange a pick-up. Our office is Located inside Genesis Health Clubs Sportplex. Address: 8701 Maitland Summit Blvd, Orlando FL 32810 Office Hours: Monday-Friday 9am-5:30pm | Saturday & Sundays: Closed
  • Do you offer bulk/volume discounts?
    Yes, bulk discounts are available. Please contact us at orders@ontopprintingandsigns.com for more information.
  • Can I see a proof before my order is printed?
    Absolutely! We always provide digital proofs for approval before moving forward with production to ensure everything meets your expectations.
  • How do I place an order?
    You can easily place an order by visiting our shop in person, calling us, or filling out a form on our website. We’ll guide you through the process and offer design assistance if needed.
  • What is your minimum order quantity?
    We accept orders of all sizes and quantities.
  • What is your return policy?
    All sales are final as each order is custom made.
  • Is any special care required to maintain the wrap?
    Only basic washing is needed, either by machine or hand. Avoid waxing, brushes, abrasives, pressure washing, and solvent-based cleaners.
  • Can you wrap anything other than vehicles?
    Yes, virtually any surface can be transformed with adhesive vinyl. Our wraps can be applied to vehicles, building surfaces (including concrete), furniture, windows, floors, ceilings, and even helmets. The adhesive technology ensures strong adherence to various surfaces while still allowing for easy future removal.
  • I don’t know how to design or layout a wrap graphic?
    Our talented and Award Winning Graphic Art department is here to help. We will consult with you to understand your needs and exceed your expectations, providing a proof for your review and approval. We also offer many pre-designed templates that can be customized with your company’s colors, logos, and style. This approach minimizes design costs and reduces lead time in the design process.
  • Will a wrap damage the paint on my vehicle?
    Think of wraps as sunscreen for your car! The vinyl wrap actually protects your vehicle's paint from the elements. When properly maintained, the paint underneath a wrap can look as pristine as the day it was applied—sometimes even better than paint that hasn't had the wrap's protective shield.
  • Can I afford to wrap a vehicle?
    Yes, vehicle wraps are an affordable and effective advertising solution. If you're looking to expand your advertising budget, consider vehicle wraps. They allow you to promote your business while parked at job sites, making deliveries, or even when your vehicle is in front of your business. This method can also help you avoid sign restrictions imposed by landlords or city regulations. Vehicle wraps offer the highest return on investment (ROI) and cost per impression (CPI) compared to many traditional advertising methods. At On Top Printing, we offer expert vehicle wrap design and installation services at competitive rates. Let us help you achieve your advertising goals and maximize your marketing budget with high-quality vehicle wraps.
  • Is a wrap a good way to cover up a bad paint job?
    Vehicles with excessive rust, flaky paint, or non-factory paint jobs are not ideal candidates for wrapping. The results will be less than satisfactory, and the paint may flake when the wrap is removed. We do not wrap if the paint or body as any issues.
  • What is a Vehicle Wrap?
    A vehicle wrap transforms your car into a moving billboard. At On Top Printing, we use only premium vinyl that conforms to your vehicle's curves, creating the illusion of painted graphics. With digital graphics preparation, any color, pattern, or design is possible without extra costs. The only limit is your imagination. A wrap can cover nearly 100% of your vehicle's surface, including windows, or just a partial area like the hood or doors, based on your preference and budget.
  • What is Print On Demand?
    Print on demand is as amazing and easy as it sounds! All you need is some inspiration and free time to create unique designs for custom products. Simply list them online, and print-on-demand services take care of the rest. They handle inventory, fulfillment, and shipping, leaving you free to focus on growing your brand and boosting your revenue.
  • Can you do Print On Demand on marketplace or my on website?
    ​Absolutely, you just need to have your platform to integrate with our POD system, so we can fulfill & ship directly to your customer
  • Do you offer print on demand?
    Yes, you just need to have the artwork & mock ups done & we'll set up your mech store. All you need to worry about is advertising the site on social media, email blast or even word of mouth
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